Liberty Mutual Centralizing private strains carrier at 6 name facilities

Boston-established Liberty Mutual stated it's miles shifting to a centralized carrier version for its private insurance clients beginning in January 2016.

This circulate includes transitioning neighborhood carrier activities into customer support name centers, and increasing those centralized operations, currently at 5 websites — in Springfield, Massachusetts; Phoenix, Arizona; Tampa, Florida; New fort, Pennsylvania; and Mishawaka, Indiana — and a sixth web page in Plano, Texas, a good way to open later this 12 months, a Liberty Mutual spokesman said.

There are approximately 1,a hundred customer support representatives in about 350 Liberty Mutual non-public coverage sales offices countrywide who will be tormented by the centralization.  The corporation said those employees have been encouraged to relocate to any of the six customer support call centers or to apply for positions in other Liberty Mutual operations regionally or some other place. there's ability to add almost 1,000 Liberty Mutual jobs in those call facilities, consistent with Liberty Mutual.